Business Integra is leading the Way in Multisourcing Service Integration (MSI) with ServiceNow, SIAM, ITIL v4, and CMMI ML5
Why Business Integra is the Leading MSI Partner
Unmatched Experience
Over 20 years of expertise managing complex multivendor ecosystems for federal agencies and Fortune 500 enterprises.
Unifying Multivendor Operations
Successfully orchestrated multiple engagements, each featuring 15+ vendors under a single governance framework, ensuring consistent service delivery and operational harmony.
Exceeding SLA Expectations
Maintained 99.9% SLA compliance across diverse service providers, supported by centralized escalation paths and AI-driven monitoring.
Accelerated Results
Framework to drive up incident resolution times and improvement in service availability by leveraging advanced automation and predictive analytics.
End-to-End Accountability
Delivered seamless service integration for mission critical programs ensuring a unified customer experience across all service towers.
Our Approach to Multisourcing Service Integration Excellence
ServiceNow-Centric Integration:
We leverage ServiceNow’s robust workflows and automation capabilities to create a single pane of glass view across multi-vendor operations, enabling seamless coordination and proactive monitoring.
SIAM Governance Framework:
Our SIAM-based governance model ensures clear roles, responsibilities, and escalation paths for all vendors. We act as the central point of accountability, eliminating silos, resolving inter-vendor conflicts, and driving alignment with client objectives.
ITIL v4 Process Optimization:
Embedded ITIL v4 processes form the backbone of our service delivery model, ensuring standardized incident, problem, and change management workflows that guarantee predictability and efficiency.
CMMI ML5-Certified Workflows:
Our CMMI ML5-certified processes ensure repeatability, scalability, and continuous improvement, enabling us to meet and exceed Service Level Agreements (SLAs) consistently.
Vendor Accountability and Collaboration:
Through real-time dashboards, automated reporting, and structured vendor performance reviews, we ensure every vendor meets their contractual obligations, delivering quality outcomes without delays or ambiguities.
Client Success Story: Optimizing Multi-Vendor IT Operations for a Federal Agency
Challenge:
A large federal agency was struggling with fragmented service delivery, vendor accountability issues, and repeated SLA breaches across multiple service providers.
Solution:
Business Integra implemented a centralized MSI framework powered by ServiceNow, creating end-to-end visibility into service operations.
We enforced SIAM governance protocols to streamline vendor responsibilities, define escalation paths, and reduce response times.
Through ITIL v4 workflows, we standardized incident and problem management across all vendors.
Our CMMI ML5 processes ensured proactive monitoring and governance to prevent SLA breaches.
Results:
99.98% uptime consistently maintained over 12 months.
65% faster issue resolution through structured escalation protocols.
100% SLA compliance across critical services.
Improved client satisfaction scores by 135% due to enhanced transparency and responsiveness.
Seamless Transitions, Maximum Value
Transitions are critical in any MSI deployment, and Business Integra excels in delivering seamless, low-risk transitions that maintain operational continuity. Our structured transition framework, backed by CMMI ML5-certified methodologies, ensures every aspect—from personnel onboarding to infrastructure validation—is meticulously managed. During transitions, ServiceNow dashboards provide real-time insights, while SIAM-driven governance ensures vendor alignment and rapid issue resolution. By leveraging our ITIL v4 processes, we establish a foundation for consistent service quality from Day 1.
Key Transition Highlights
Accelerated onboarding of personnel and vendors.
Real-time performance monitoring via ServiceNow dashboards.
Proactive risk identification and mitigation plans.
Smooth handover of systems and processes without disruptions.
At Business Integra, we don’t just manage vendors—we integrate them into a cohesive, high-performing ecosystem that delivers measurable outcomes, ensures SLA compliance, and drives customer satisfaction.
Contact us today to learn how Business Integra can optimize your multi-vendor IT service landscape and deliver exceptional results.
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