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Citizen Bots

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Automated Gen AI Citizen Bots can become valuable tools for agencies to engage with key stakeholder groups and promote implementation of various policy measures.

Efficient Support

Automated Citizen Bots can handle routine inquiries, answer frequently asked questions, and guide citizens through complex policies. Bots reduce labor costs by automating simple interactions, allowing federal workers to focus on complex cases.

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Streamlined Processes

Bots can assist citizens in completing forms, submitting applications, and accessing services. Citizens can quickly complete tasks without manual intervention. Bots minimize errors in data entry and processing.

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Information Dissemination

Bots deliver timely information about policies, regulations, and government programs. Citizens can receive updates without waiting for office hours or accessing call centers, and those who are unaware of incentive and support programs can access them without the need of expert advisors. Simplified explanations help citizens understand their rights.

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Automated Payments & Transactions

Bots can handle fee payments, tax submissions, and other financial transactions. Bots can process queries at a lower cost per transaction than manual processing. Instant payment processing improves citizen experience.

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Feedback & Community Engagement

Bots have an ability to gather, analyze and summarize citizen feedback, opinions, and satisfaction ratings. Agencies can thus gain insights for policy improvements. Bots can promote local events, workshops, and community initiatives.

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